FAQ’s
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via Contact Us
What payment methods do you accept?
we are currently working to add payment methods to our website. For the moment please send us a message for booking inquires Contact Us or simply select “book now pay later” and we will arrange payment through an online payment link
What is the cancelation policy?
Travelers can cancel their bookings up to 24 hours before the start of the tour for a full refund. bookings are none refundable in the 24 hours before the start time except for cancelations due to weather
We operate based in Punta Cana, you can find us at Playa Jellyfish, C. Chicago in Bavaro Punta Cana. Right next to Jellyfish Restaurant
Our contact page can be found here Contact Us
Send us a message through our contact us sheet, email or whatsapp.
Yes customers can recieve a refund if they cancel before 24 hours ahead of the start time, the tour is cancelled due to weather, or we need to cancel due to unforseen circumstances
Is there any age ristrictions?
We do not have a general age restriction, it is on a tour by tour basis. We try to accomodate for mobility issues and infants wherever possible
At certain places, such as on the beach before boat tours and at the ranch for atv tours, there will be wifi available. However due to the active nature of the tours we cannot provide wifi for all portions of the activities
We are a professional, experienced and commited team. Focused on providing the best experiences possible for all who want to add Punta Cana to their list of travel destinations